Birdie automated 50+ tasks per hire and achieved average 9.5 sentiment
"We’re not only saving our own time, but also managers."
Loans 2 Go have been offering affordable personal loans to individuals across the UK for the last 20 years. They have a 4.5 Feefo rating as well as a Platinum Trusted Service Award.
We heard from Oliver, Head of Department at Loans 2 Go, how they’re using Kinfolk to equip teams to deliver outstanding customer service.
Oliver explains:
"Our main goal is to develop people more effectively. We've got a small L&D team, and our managers run team-level training. But it’s time consuming and takes them away from supporting existing employees. Plus it can be a culture shock to join our sector. Kinfolk eases these burdens."
We can share bespoke knowledge even before someone joins, ramp them up faster alongside the L&D content, and continue to support their development to impact year 1 retention.
“We now have autonomy to build playbooks without adding pressure on the L&D team. And the exciting thing is that the scope is infinite - we can use Kinfolk as a full information platform. We teach a lot of compliance material. Kinfolk helps us to share the things you wouldn’t normally get taught but still need to do the job properly.”
“We’re very process driven. We have documents that set out the rules, and then Kinfolk helps to add context in an engaging way, so the process and learning are adopted.”
